Frequently Asked Questions
Everything you need to know about your Anbernic gaming experience.
How long does international shipping take?
Orders are typically processed within 1-3 business days. Depending on your location, standard international shipping usually takes between 7 to 15 business days. Tracking information is provided via email once the package is dispatched.
What is the return policy for Anbernic consoles?
We offer a 15-day return window from the date of delivery. The device must be in its original packaging and in the same condition as received. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
Do the handhelds come with pre-installed games?
Most of our devices include a standard TF card with a library of classic games. However, the availability and specific titles vary by model and region. We recommend checking the specific product description for details on storage and game libraries.
Are Anbernic devices covered by a warranty?
Yes, all official Anbernic consoles come with a 1-year limited hardware warranty. This covers manufacturing defects but does not include damage caused by custom firmware modifications, physical drops, or water damage.
Can I update the firmware or use custom OS like ArkOS or JelOS?
Many Anbernic devices are compatible with custom firmware developed by the community. While we support official updates, please note that installing third-party operating systems is done at your own risk and may affect your technical support options.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure gateways to ensure your financial data remains protected.