Returns & Warranty Policy
At Anbernic, we want you to be fully satisfied with your gaming experience; therefore, we offer a 15-day return window for items in their original packaging and a 1-year warranty for technical defects. Please ensure all handheld consoles are factory reset and include all original SD cards and accessories before shipping back.
Initiate Your Request
Contact our support team within 15 days of delivery with your order number and a detailed reason for the return or exchange.
Quality Inspection Review
Provide photos or videos of the device to verify its condition; our technicians will review the request within 48 business hours.
Secure Packaging
Once approved, pack the device securely in its original box including all cables, manuals, and memory cards to prevent damage during transit.
Refund Processing
After we receive and inspect your returned unit, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing